VALIDATING
Your customer is looking for validation that they made the right decision.
Jasmine's Decision Journey
About the Validation Channels 40-49
Once a customer has a made a purchase from you, it is important to recognize that they have invested not only their heard earned money, but also the time that it took to sort through competing options, take a closer look at you, and make that decision. They have invested in you. They want to feel that they made a good choice.
They may test your product out at home, demonstrate it to friends or colleagues, or if they have challenges with it, contact you.
Following up after their purchase can determine whether or not they will continue as a customer, and even recommend you. Even if the product does not work for them, you still have the opportunity to win them over as loyal customers.
The VALIDATION Channels
10 ☛ Find New Customers With Blog Articles
By writing articles about all aspects of creating a business, whether it be a park-side coffee shop or a large organization, HubSpot gets found because those articles appear in search results for a wide range of topics.
11 ☛ Find New Customers With Sales & Lead Pages?
Attempting the hard-sell to strangers will not bring in long-term loyal customers. Spraying perfume on unsuspecting passers-by is too overbearing. People usually want to get to know you a bit first, and to see if your product or business fits in with the vision they have of themselves.
12 ☛Find New Customers with Email, Newsletters & Text Messaging
If you don’t have someone’s emaill address you can’t send them mail. This means reserving your time and energy for creating email campaigns for people who already know who you are, and are part of your community.
13 ☛ Find New Customers With Link Posts
You don’t expect to see cows snuggling up to adorable guys who look like they stepped off a MUNI train in San Francisco appear on your LinkedIn feed. But through video is how Dan McKernan brought a primarily corporate audience into his vision of creating a refuge for injured
14 ☛Find New Customers With Social Media Platform Posts
By first creating a loyal following on Instagram through her focus on plus-sized women, shopping, fashion, and body positivity, the social media algorithms put Katie Sturino’s posts in front of an audience that became wildly passionate about her message. When she launched her product line, “Megababe”, she went viral
15 ☛Find New Customers With Paid Ads
When you have a brand new product that is a complete disruptor and is also about a problem that is rarely discussed in public, you have to go bold or go home. This period underwear’s launch campaign was so striking that it made the news!
16 ☛Find New Customers With Events – Live & Virtual
Free delicious samples of herbed cheese, heirloom tomatoes, fresh basil and glazed balsamic vinegar is sure to draw attention at a business showcase fair. The incredible aromas float through the crowd of hungry people. This is how Miyoko Schinner introduced her completely vegan cheese to an unsuspecting crowd.
17 ☛Find New Customers Through Partners
By partnering with AirBnb, this new water bike company, Spinout fitness was able to reach a global audience of travelers. Leveraging an already existing fan base that is primed for your product or service is absolutely the fastest way to grow your customer list.
18 ☛Find New Customers With Mobile Apps
There are not many ways to use mobile apps to reach completely new people unless they are being recruited by friends or colleagues. Mobile apps are typically used to improve the experience of existing customers, or to meet existing customer’s connections.
19 ☛Find New Customers In The Metaverse
Most of the population exploring and experiencing various worlds in the metaverse are kids. Strange thing about kids, they get older every year, and one day they will be old enough to drive and buy a car. Vehicle makers are thinking ahead by creating experiences for young people
Channel 40 / VALIDATION / Website
CHANNEL 40: – Website Content- Validating Customer’s Perspective They have purchased from you, and are deciding if it was a good decision. Data Point To Watch Sales & Repeat Sales Your Goal Demonstrate to the customer that they made the right decision by buying from you. Content Topics Delivery,
Channel 41 / VALIDATION / Sales & Lead Pages
CHANNEL 41: – Sales Page- Validating Customer’s Perspective They have purchased from you, and are deciding if it was a good decision. Data Point To Watch Sales & Repeat Sales Your Goal Demonstrate to the customer that they made the right decision by buying from you. Content Topics Delivery,
Channel 42 / VALIDATION / Email, Newsletters & Text Messaging
CHANNEL 42: – Outreach – Email, voice, text- Validating Customer’s Perspective They have purchased from you, and are deciding if it was a good decision. Data Point To Watch Sales & Repeat Sales Your Goal Demonstrate to the customer that they made the right decision by buying from you.
Channel 43 / VALIDATION / Link Posts
CHANNEL 43: – Link Post- Validating Customer’s Perspective They have purchased from you, and are deciding if it was a good decision. Data Point To Watch Sales & Repeat Sales Your Goal Demonstrate to the customer that they made the right decision by buying from you. Content Topics Delivery,
Channel 44 / VALIDATION / Social Media Posts
CHANNEL 44: – Social Post- Validating Customer’s Perspective They have purchased from you, and are deciding if it was a good decision. Data Point To Watch Sales & Repeat Sales Your Goal Demonstrate to the customer that they made the right decision by buying from you. Content Topics Delivery,
Channel 45 / VALIDATION / Paid Ads & SWAG
CHANNEL 45: – Ads- Validating Customer’s Perspective They have purchased from you, and are deciding if it was a good decision. Data Point To Watch Sales & Repeat Sales Your Goal Demonstrate to the customer that they made the right decision by buying from you. Content Topics Delivery, gratitude,
Channel 46 / VALIDATION / Events Live & Virtual
CHANNEL 46: – Events- Validating Customer’s Perspective They have purchased from you, and are deciding if it was a good decision. Data Point To Watch Sales & Repeat Sales Your Goal Demonstrate to the customer that they made the right decision by buying from you. Content Topics Delivery, gratitude,
Channel 47 / VALIDATION / Partners
CHANNEL 47: – Partners- Validating Customer’s Perspective They have purchased from you, and are deciding if it was a good decision. Data Point To Watch Sales & Repeat Sales Your Goal Demonstrate to the customer that they made the right decision by buying from you. Content Topics Delivery, gratitude,
Channel 48: LOYALTY | Mobile Apps
CHANNEL 48: – Mobile App- Validating Customer’s Perspective They have purchased from you, and are deciding if it was a good decision. Data Point To Watch Sales & Repeat Sales Your Goal Demonstrate to the customer that they made the right decision by buying from you. Content Topics Delivery,
Channel 49 / VALIDATION / Metaverse
CHANNEL 49: – Metaverse- Validating Customer’s Perspective They have purchased from you, and are deciding if it was a good decision. Data Point To Watch Sales & Repeat Sales Your Goal Demonstrate to the customer that they made the right decision by buying from you. Content Topics Delivery, gratitude,